Refund Policy

Refund Policy
Introduction
At Spsons Handloom your satisfaction is our priority.
Customer satisfaction is our most important priority at spsonshandloom. We ensure the customer is a happy buyer without any hassle.
If the app is not satisfied with the product for any reason then HMM offers you a simple and easy refund policy.

Refund Policy

  1. Eligibility for Refunds

To be eligible for a refund, please note:

The product must be used, in the same original condition, and in the original packaging.
A refund request should be made within 15 days of receiving the product.
Proof of purchase (such as order number or receipt) must be provided.

  1. Non-Eligible Items

We regret that we cannot refund on some of these items:

Products that have been used are gone or damaged.
Customized or personalized items.
Any product dispatched at the time of sale will not be refunded.
Sale or clearance items.

  1. Refund Process

To initiate refund:

Contact Us: Email Humein pahwahandloom23@gmail.com with your order number and reason for refund.
Return the Product: Once your request is approved, you will receive instructions on how to return the product. Please remember to package the item securely and send it back to us.
Inspection: After receiving the returned product, our team will inspect it to ensure that it meets the refund criteria.
Refund Issuance: If everything is fine, we will process the refund on your original payment method. Refunds are usually reflected in your account within 5-10 business days.

  1. Shipping Costs

Please note that shipping costs for returning products are the responsibility of the customer unless the return is due to a mistake on our part (such as an incorrect or defective item).

5. Exchanges

If you wish to exchange the product instead of a refund, please contact us at pahwahandloom23@gmail.com and discuss the available options.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately after receipt and send photos of the damage or defect. We will arrange a replacement or refund based on your preference and product availability.

Contact Us
For any questions regarding our refund policy or to initiate a return, please contact:
Email: pahwahandloom23@gmail.com

Thank you for your support and thank you for shopping at Spons Handloom.

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