Shipping Policy
Introduction
Welcome to Spsonshandloom! We are committed to ensuring that your shopping experience is smooth and enjoyable. Below is our shipping policy to provide you with all the necessary information regarding the delivery of your handloom products.
Shipping Information
1. Processing Time
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Costs
- Domestic Shipping: Standard shipping is free for all orders within India.
- International Shipping: Shipping charges for international orders will be calculated based on the destination and weight of the package. The charges will be displayed at checkout.
3. Delivery Time
- Domestic Orders: Delivery usually takes 5-7 business days, depending on your location.
- International Orders: Delivery times for international orders may vary depending on the destination. Typically, international shipments take between 10-20 business days.
4. Shipping Method
- We use reliable courier services to ensure safe and timely delivery of your products. The courier service used for your order will be notified to you once the shipment is dispatched.
5. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
- You can track your order status using this information directly on the courier’s website.
6. Delivery Issues
- Address Errors: Please ensure that the shipping address provided is accurate. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses.
- Delivery Attempts: If a delivery attempt fails, the courier will usually make a second attempt. If delivery cannot be completed, the package will be returned to us. In such cases, you may need to pay for reshipping.
7. Lost or Damaged Items
- Lost Items: In case your package is lost during transit, please contact us at pahwahandloom23@gmail.com within 7 days of the expected delivery date. We will assist in locating your package and resolving the issue.
- Damaged Items: If your order arrives damaged, please take photos of the damage and contact us within 7 days of receipt at pahwahandloom23@gmail.com. We will arrange for a replacement or refund, depending on your preference and product availability.
8. Customs Duties and Taxes
- For international shipments, customs duties and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
Contact Us
For any questions regarding our shipping policy or to address any shipping-related issues, please contact us at:
Email: pahwahandloom23@gmail.com
Thank you for shopping with Spsons Handloom. We appreciate your business and look forward to serving you!